Who does Bitralynx Solutions work with?

We work with three groups across NYC and Long Island. Most of our work is with human services and care agencies, including OPWDD providers. Behavioral health group practices with 10 to 50 clinicians are our growth focus. Community nonprofits, including museums, foundations, and community groups, are welcome too.

Is Bitralynx Solutions a good fit for a community nonprofit or museum?

Yes. If your organization runs Microsoft 365 or Google Workspace, shares files across staff and board, depends on vendor platforms, and needs documented backups and access control, the model fits well.

Do you support behavioral health group practices?

Yes. We support behavioral health group practices with 10 to 50 clinicians. That includes EHR coordination, clinician onboarding and offboarding, telehealth security, HIPAA-aligned access controls, and tested backups. We do not certify HIPAA. We build the documented IT baseline that supports your compliance work.

Do you work with organizations that have fewer than 10 staff?

We work best with organizations that have enough staff and complexity to need structured IT. That is usually 15 or more people. Very small teams may be better served by a lighter option; we are happy to point you in a helpful direction.

How do you handle limited budgets?

We focus on practical, structured IT support. We improve visibility, reduce risk, document systems, and help leadership make better technology decisions without overselling. Pricing is flat-rate and predictable so you can plan annually.

What does managed IT mean for a human services or care agency?

Managed IT is the ongoing, accountable management of every system staff and leadership depend on: Microsoft 365 or Google Workspace, devices, identity and access, backups, networks, and vendor coordination. We provide documented standards, continuous monitoring, security baselines, and structured support for teams with distributed locations, sensitive data, and staff turnover.

How do you help OPWDD providers specifically?

We bring structure to fragmented IT environments across residences, day programs, and administrative offices. That includes Microsoft 365 cleanup and security, documented onboarding and offboarding for DSPs, validated backups, device management, vendor coordination for EVV and billing platforms, and documentation that supports OPWDD survey readiness and cyber insurance renewals.

Do you certify HIPAA or provide legal compliance advice?

We do not provide legal advice or certify compliance. We help organizations build and maintain the documented IT foundation that supports security, cyber insurance, internal governance, and compliance conversations. For regulatory interpretation, certification, or legal counsel, engage qualified professionals.

How do you support Microsoft 365 security?

We administer Microsoft 365 to a documented baseline: enforced multi-factor authentication, conditional access policies, mailbox and SharePoint permissions review, license rightsizing, guest and external sharing governance, email threat protection, audit logging, and documented onboarding and offboarding.

How do you handle onboarding and offboarding?

We provide a documented onboarding and offboarding process. New staff receive standardized accounts, devices, and access on day one based on their role. When staff leave, accounts are disabled, mailboxes secured, devices recovered or wiped, and access removed across every system. Every action is logged.

How much do managed IT services cost?

Pricing depends on the number of users, locations, devices, compliance requirements, and environment complexity. Managed IT engagements typically begin at a $3,500 monthly minimum, with per-user pricing that scales with your team. The Infrastructure and Security Takeover Sprint is a one-time engagement priced separately.

Can you work with our existing software vendors?

Yes. We coordinate with the platforms your organization already uses: Microsoft 365, Google Workspace, EHR systems, EVV systems, Medicaid billing, HR and payroll, fundraising and CRM tools, and program documentation systems. We act as your single point of coordination for IT-related vendor issues, renewals, and escalations.

You run the mission. We run the IT.

Secure managed IT for human services and care agencies across NYC and Long Island.

Also serving:Behavioral Health Group PracticesCommunity Nonprofits

Built for offices, program sites, field teams, and remote staff.

When IT Is Fragmented, Risk Hides in Plain Sight

These are the patterns we see when no one owns the full picture. Each one is recoverable. The first step is making them visible.

Former employees retain access

Accounts, mailboxes, and shared drives still reachable after departure.

Microsoft 365 sprawl

Inconsistent licensing, unmanaged guests, and orphaned tenants.

Backups never tested

No restore drills means no proof you can actually recover.

Shared devices without controls

Common logins on participant-facing workstations and shared laptops.

Undocumented vendor access

Remote connections from third parties with no inventory or review.

Security tools left unmanaged

EDR, MFA, and email protection installed but not actively tuned.

IT knowledge in one head

Passwords, configurations, and history that disappear when one person leaves.

Audit evidence is hard to produce

Insurance renewals and surveys require documentation no one can locate.

Who We Help

We work with three groups across NYC and Long Island. Most of our work is with human services and OPWDD providers. We support the IT side of agencies that live under OPWDD and HIPAA rules.

We do not provide legal or HIPAA certification. We build the documented IT foundation that supports your compliance work.

Human Services and Care Agencies

IT for multi-site residences, day programs, and care teams with written down access, backups, and survey ready records.

Behavioral Health Group Practices

Group practices with 10 to 50 clinicians. EHR coordination, HIPAA aligned access controls, telehealth security, and tested backups.

Community Nonprofits

Museums, foundations, and community groups. Microsoft 365 or Google Workspace, shared files, and clear records for boards and funders.

Choose the Level of IT Support That Matches Your Risk

Three engagement levels, scoped to your organization's complexity, compliance pressure, and operational risk.

Foundation

For smaller organizations that need baseline control and a documented starting point.

Microsoft 365 cleanup and license review
Device inventory and visibility
Backup validation and restore testing
User access audit and offboarding standards
Written down IT standards and runbooks

Managed

Most Common

For organizations that need ongoing IT support, vendor coordination, and day to day support.

Day-to-day user support and helpdesk
Device management and patching
Microsoft 365 administration
Backup monitoring and incident response
Vendor coordination and ticket triage
Security operations and MFA enforcement

Assurance

For organizations with higher compliance pressure, board visibility, and multi-site complexity.

Everything in Managed
Quarterly risk reviews
Cyber insurance evidence package
Audit and survey documentation support
Multi-site standardization and reporting
Board-ready security and risk reporting
Vendor risk and remote access governance

Let's Make Sure We Are a Good Match

We are intentionally focused, which allows us to be selective. Below is an overview of the organizations we serve best. If the fit is not immediate, we are happy to recommend a path forward.

When We Are the Strongest Fit

You run a human services or care agency and want one team that owns your IT
You hold sensitive participant, member, or client data and need it documented and secure
Staff turnover is high, and onboarding and offboarding access needs a reliable process
You operate more than one site and need the same standards everywhere
A funder, auditor, or OPWDD survey flagged IT findings and you need a plan
You lead a behavioral health group practice with 10 to 50 clinicians and want HIPAA-aligned IT
You are a human services or OPWDD provider with multi-site programs. This is most of our work

Not Ready for Fully Managed? Start Here

You have support that only kicks in when something breaks, with no plan between issues
You have an internal person handling IT, but they need strategic backup
You need to address the highest-risk items first without exceeding your budget
A funder, auditor, or OPWDD survey flagged IT findings and you need a plan to address them
You are evaluating what structured IT should look like for an organization your size, and you want a clear answer

If the timing is not right, we will still provide a helpful recommendation.

IT So Steady, You Forget It's There.

Working as a focused practice is on purpose. It means direct access, clear standards, and systems built to last. Every tool we use, every workflow we follow, every response we give is written down. No layers of account managers. No ticket queues. You talk to the team that knows your systems, your people, and your priorities.

Bitralynx uses the same organized automation, monitoring, and security tools that larger providers use, without the overhead passed on to you. Every client gets the same care because every process is repeatable, on record, and tested.

You get direct accountability from a dedicated partner, backed by monitoring, automation, and security practices used across every one of our managed engagements.

Technology & Security Standards

Full transparency. Your infrastructure runs on auditable, industry-standard tools designed for security and resilience, the same platforms we build every engagement on.

Ubiquiti UniFiMicrosoft 365Google WorkspaceSynologyJumpCloudWazuh

Why Organizations Reach Out

These are the problems leaders bring to us.

An OPWDD survey flagged IT-related findings

Documentation gaps, missing access logs, or inconsistent security across residences.

A DSP left and still has system access

Without a clear offboarding process, former employees retain access to sensitive records.

Incident reporting documentation has gaps

TABS, CHOICES, or IRMA entries fall behind when technology fails, creating compliance risk.

Every residence runs IT differently

Shared logins at one site, no Wi-Fi backup at another. No baseline across locations.

EVV or billing platform issues are disrupting operations

When verification or Medicaid billing systems go down, revenue and documentation stop.

Staff are using AI tools without any policy

ChatGPT and voice assistants used with individual data, without governance or visibility.

How We Address This

By taking it off your plate entirely, with on record process, steady execution, and direct accountability.

Unified Security Across Every Site

Every device, every user, every residence: same policies, same controls, same audit trail. Including interim and transitional configurations.

Full Device Management

Every laptop and workstation enrolled, patched, encrypted, and monitored. Full visibility across your entire organization.

Staff Access That Moves at the Speed of Turnover

New DSPs get access on day one. Departing staff lose it immediately. Every change written down and audit ready.

Validated Backup & Recovery

Backups run automatically. Restores are tested regularly. Individual records and organizational data are protected.

Vendor Coordination

Bitralynx Solutions manages your vendors, including EVV platforms, billing systems, and ISPs, so you have a single point of coordination. One consistent process when issues arise.

AI Usage Governance

Clear policies on what AI tools are approved, what data can enter them, and how usage is monitored. Built for protecting individuals served.

Full Documentation

Credentials, configurations, and processes are securely managed, documented, and accessible to authorized stakeholders.

Not Ready for Fully Managed IT? Start With an IT Risk Review.

Some teams are not ready to move into a full managed IT agreement. The Bitralynx IT Risk Review gives leadership a clear picture of Microsoft 365 access, staff onboarding and offboarding, backup readiness, documentation gaps, device visibility, and workflows that may be safe to automate.

Microsoft 365 and user access review

Onboarding and offboarding risk review

Backup and recovery readiness check

Documentation and vendor visibility review

Workflow automation opportunity list

Secure Workflow Automation for Human Services Teams

We help teams turn repetitive administrative tasks into documented, approval based workflows. Human review and audit trails stay in place.

Case Studies

See How We Help Organizations Like Yours

Read anonymized stories from our work with human services teams, from Microsoft 365 cleanup to backup and recovery.

Documented outcomes

Anonymized outcomes from Bitralynx client work and from prior in-house IT leadership.

Human Services / OPWDD

Before

A Brooklyn human services provider had undocumented backups and no tested recovery procedure across four sites.

After

Standardized backup, monthly tested restores, and a single audit-ready runbook the board can review.

Risk reduced: Audit and ransomware exposure

Recovery point reduced to under one hour and survey documentation requests answered in days, not weeks.

Prior in-house IT leadership

Before

Before founding Bitralynx, the founder spent more than a decade leading IT at a NYC membership organization. Shared logins, uneven offboarding, and stale Microsoft 365 licenses were common patterns.

After

That work standardized identity with MFA, wrote down joiner and leaver steps, and right-sized licensing.

Risk reduced: Account takeover and license waste

License spend came down and former-staff access was closed the same day someone departed. This experience shapes how we run client work today.

All examples anonymized to protect participant and donor information.

Trust signals

Founder-led, standards-aligned

We lead Bitralynx Solutions personally. ISO 27001 alignment is in progress. Every engagement follows documented standards before customization.

Security stack we deploy and manage

Microsoft 365
Google Workspace
Device protection
Mobile device management
Backup and recovery
Identity and MFA

Common Questions

Frequently Asked Questions

Get answers to common questions about managed IT services, pricing, and what it's like to work with Bitralynx Solutions.

Free Resource

The Risk of Shadow AI.

Your staff is using AI tools. Is individual data safe? Download the Executive Guide to AI Governance & Acceptable Use Policy.

Before We Manage IT, We Get It Under Control

Every engagement starts with a Takeover Sprint. We document your environment, fix the highest risks, and hand off a clean baseline before day to day support begins.

Start With a Clear Picture of Your IT Risk

If you are not fully confident in your Microsoft 365 setup, backups, device security, user access controls, or IT documentation, the first step is not a long sales pitch. It is a clear review of where things stand and what needs attention.